Shipping policy
SHIPPING POLICY AND COSTS
Orders are shipped daily from Monday to Friday. Our opening hours are Monday to Friday, 9 am - 5:30 pm. We are not open on Weekends or Public & Bank Holidays.
We request that you place all orders before 2.30 pm for same-day shipping (subject to items being in stock).
If your requirement is urgent, please email us to check that there are no delays.
We process orders arriving after 2.30 pm on the next working day. Estimated delivery times are from the day of shipping. UPS send you tracking details once we despatch your order.
If you’re using the free shipping discount received from signing up to our newsletter, it applies to UK Mainland addresses only and one use per customer. The discount covers standard shipping costs up to £9.99 and excludes oversized items over 2m in length (Colorama rolls and sinks) and orders outside the UK Mainland (such as Northern Ireland, Highlands, and Islands). This offer cannot be combined with other discounts or promotions.
UNITED KINGDOM SHIPPING COSTS AND SERVICE
There is no minimum order value required for UK shipments, with the shipping to the UK Mainland being £9, including VAT. Shipping to Northern Ireland is £18, including VAT. Free delivery is available for orders over £150 to the UK mainland (excluding Northern Ireland). These shipments are normally sent for next-working-day delivery by UPS.
Oversize Items: Items over a metre long are charged a surcharge of £12.00, including VAT. Please note that certain Colorama products are charged with shipping at £9.95; please see details at checkout. Colorama rolls are typically delivered within 2 working days.
Sinks are charged an individual charge of £40.00 inc VAT and are classified as freight items. Sink deliveries may take up to 5 working days. Please contact us for a more accurate ETA.
COLLECT FROM OUR BIRMINGHAM WAREHOUSE
You can order by phone or email and collect from our warehouse without a carriage charge. You will receive a notification when your order is ready to collect from our Birmingham warehouse. Please note that our warehouse and office are in separate locations. Opening Times for collection: Monday to Friday 9 am - 4.30 pm except for Public & Bank Holidays. Please bring your order confirmation with you when you collect your order. If your order is not collected within 14 days of notification, the products will be returned to stock and the order will be cancelled.
EUROPE SHIPPING COSTS AND SERVICE
There is no minimum order value required for European Shipments. Exports outside the UK are tax-free, meaning you will not be charged for UK VAT when placing orders.
Our export terms mean you will have to pay local VAT and maybe some duties before receiving your delivery. Our courier will request this payment via email or text to you. Shipments to EU Countries should be Duty-free, but you will need to check this before ordering.
Important: Customs and import taxes can vary from country to country. All charges are the responsibility of the customer/recipient. Please check your national tax/customs legislation to understand what charges may be applied by your authorities. We show shipping charges on your shopping cart before checkout. If all items are in stock, we send all these shipments as a two/three-day delivery.
WORLDWIDE COSTS AND SERVICE
There is no minimum order required for Worldwide Shipments.
Exports outside the UK are tax-free, meaning you will not be charged for UK VAT when placing orders.
Our export terms mean you will have to pay local VAT and maybe some duties before receiving your delivery.
Please email us for more information or to request a quote at sales@firstcall-photographic.co.uk. Worldwide shipping delivery times vary. For example, shipments may take up to 7 days for orders outside of the EU.